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Frequently Asked Questions

Frequently Asked Questions

Click on a question below to see the answer.

If you would prefer to speak to someone, please contact your local service or request a callback.


  • Why choose Momentum Care?

    Momentum Care provides personalised support services in Scotland and England. We provide high-quality, reliable, tailored services to people with a wide range of support needs.

    Momentum Care is registered and inspected by Care Quality Commission in England and the Care Inspectorate in Scotland.

  • What support do you provide?

    Our team of experienced and friendly staff support people in their own localities, enabling people to live independently and safely in their own homes and to take part in community activities. In addition to providing support with daily living tasks, Momentum Care also provides respite/short breaks.

  • Do you provide palliative care?

    Yes, we can provide palliative care at home. Our staff are trained to provide this support which helps to make the individual feel more comfortable and also supports the relatives/carers.

  • How do you check that your support workers are doing a good job?

    We ensure that our Registered Managers and their teams complete a six-monthly review of the support being provided to the person. We also ask permission to complete spot checks.

    This will happen every three months, if agreed and we will visit and ask a series of questions about our support workers’ approach to working with the person and their family.

  • What happens if a support worker is off unwell or on holiday?

    We have part-time and relief staff who provide cover when your regular support workers are absent due to holidays, sickness and/or training.

    Our part-time and relief staff undergo the same interview process, induction training, and security checks as our other staff.

  • How do you monitor your support workers’ visits?

    We use an electronic monitoring system called Carefree. Our support workers report in at the start of a visit and at the end of a visit. Momentum Care is able to monitor that support has been delivered at the times agreed.

  • What is the minimum level of support you offer?

    The minimum level of support that we offer is half an hour. We can also support individuals on a 24-hour basis.

  • What age group do you offer support to?

    Momentum Care’s services are available to adults aged 18 years and older.

  • Will you always send the same support worker?

    Our aim is to promote continuity and consistency of support. We endeavour to have a small team of support workers supporting people so that they get to know and trust each individual.

    We are unable to have the same support worker supporting an individual all the time as that support worker may at some point be off sick, be on holiday or have to attend training.

  • What should I do if I am not happy with my support worker or the service I receive?

    If you are unhappy with the service provided, you can make a complaint following our complaints procedures. Full details on how to make a complaint are in our welcome pack that we give to all new clients.

    If you would prefer to speak to someone, please contact your local service.

  • How do you recruit support workers?

    All our carefully selected staff first go through a robust recruitment process. We comply with the safe recruitment guidelines from the Care Inspectorate and Care Quality Commission. Where possible, we involve the people that we support in the recruitment process.

  • What security checks do you do on your support workers?

    We ensure that we have two satisfactory references, including one from a current employer. All staff undergo a criminal record check. In Scotland this is done through Disclosure Scotland and in England it is through the Criminal Record Bureau.

    Additionally, we check that all our staff have a legal entitlement to work in the UK.

  • What training do your support workers receive?

    All our staff complete a comprehensive six-day induction course. In addition, we provide an ongoing training programme and health and safety training accredited by IOSH (Institute of Occupational Safety and Health).

  • How much does your support cost?

    Everyone’s needs are different and because our support packages are tailored to meet your needs, we calculate costs on an individual basis.

    To make sure we give you an accurate cost, we will discuss your needs with you and your family. This will make it easier to let you know how much your support will cost. Our prices are very competitive when compared with other providers.

  • How can I cover the cost of my support?

    For information on covering the cost of support, click here.